Overview

Our refund and returns policy is strictly tailored for temperature-sensitive dairy, cheese, and frozen food products. Because our entire inventory consists of perishable goods, items cannot be returned, exchanged, or refunded once they have been accepted and the delivery rider has left your premises.

To protect the integrity of our cold-chain supply, we do not offer a 30-day return window. All quality, quantity, and variant checks must be completed immediately at the time of delivery in front of our rider.

Rejections & Exchanges

We only replace or accept returns on items if they are inspected and rejected at the exact time of delivery under the following specific circumstances:

• The product received is an incorrect variant or incorrect size (e.g., ordered a 2kg pack but received a 1kg pack).
• The manufacturer’s protective plastic, seal, or outer packaging is torn or punctured.
• The frozen items or cheese blocks are fully thawed, melted, or warm upon arrival.
• The product delivered is past its printed expiration date.

If you notice any of these discrepancies, please hand the defective item back to the delivery rider immediately.

Refunds for Wholesale Omissions

For bulk commercial or restaurant orders where missing items from a large order manifest may go unnoticed during a fast drop-off, a claim must be submitted within 2 to 3 hours of delivery.

Once your WhatsApp claim is received and inspected by our management team, we will notify you of the approval or rejection of your claim.

If approved, your compensation will be processed within 24–48 hours via:

• An adjusted store credit balance deducted from your next recurring order ledger.
• A direct digital reversal to your JazzCash, EasyPaisa, or business bank account.

Shipping & Returns Logistics

Please do not attempt to mail or ship perishable food items back to our warehouse facility via standard couriers. Any dairy or frozen goods sent via external courier services will be rejected automatically due to food safety and temperature safety violations.

All valid physical exchanges will be handled exclusively by Gujranwala Cheese & Food’s official delivery network on the next immediate logistical route to your zone.

Need Help?

Contact us via our official active support channels for any urgent delivery updates, billing queries, or order discrepancies:

• WhatsApp / Call: 0321-8625988
• Email: gujranwalacheeseandfoods@gmail.com

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.